1 reviews | Active since Sept 2020
Bad treatment
Im not happy with the way i get treated at truworths as a customer. I have been hospitalized for a month and a half due to covid difficulties.. I haven't got paid at all. I am also waiting for payment from company.. I always pay my accounts in time. You just decided to hand my truworths account over without checking wht the reasons are for none payment. I make commitments to pay as i get promised also tht my money will be in.. I don't even have money for Christmas food for my family.. I going to pay my accounts up to date once i hv received payment.. Wht was a supposed to do if i was under ventilators for that long.. Im still in recovery process right now. I cant even breath and speak properly.. You dont hv mercy for any sickness...
Thank you for your post.
We understand your financial situation and we have noted your concerns, however, we do require some form of payment arrangement noted on your account. In order for us to note this arrangement, kindly provide us with an amount you are able to pay and the date payment will be made.
When an account reflects in arrears, correspondence regarding the status of the account is automatically sent to the customer. This is done as a reminder that your creditworthiness is an asset and staying up to date with payments is an important part of managing your account.
We wish you a speedy recovery and we look forward to seeing you in our stores again soon.
Kind regards,
Truworths Online Team
Thank you for your post.
We understand your financial situation and we have noted your concerns, however, we do require some form of payment arrangement noted on your account. In order for us to note this arrangement, kindly provide us with an amount you are able to pay and the date payment will be made.
When an account reflects in arrears, correspondence regarding the status of the account is automatically sent to the customer. This is done as a reminder that your creditworthiness is an asset and staying up to date with payments is an important part of managing your account.
We wish you a speedy recovery and we look forward to seeing you in our stores again soon.
Kind regards,
Truworths Online Team