1 reviews | Active since Oct 2016
Bad to the Bone
I was visiting Welkom went to Truworths in Goldfield Mall and let me start by saying I’m from Secunda and I have NEVER EVER ! EVER !!!! had good or even semi ok service from Truworths so my expectations where floor low the staff is nasty and unhelpful or assist you while dragging their feet or with a frown you almost wish you never bothered them they chat amongst themselves and seem annoyed when you approach them the only people who are civil are the cashiers/pay point staff, so to save yourself grief just sort yourself out unless you absolutely have to !!! That’s what I do I go in every Month get my Clinique face stuff and Check for dresses and cardigans cos as a big girl that’s all I get and they do have nice dresses for me and great cardigans for my mother so I just walk in struggle , google pick stuff pay and leave ! Now in Welkom staff seemed ok until I accidentally bumped a cloth rack with my trolley and the short haired blonde lady busy unpacking Gowns near the fitting rooms threw a unnecessary ***** fit and scolded me and pulled a face the rack just moved a bit no harm nothing dropped it was just blocking the isle and she didn’t like that I said “ sorry but the is no space to move “ she was so nasty but I was annoyed but I was like meh it’s Truworths Pay and leave so I did Dear Truworths I might be the only one but your staff is so so unfriendly and unhelpful Secunda and now Welkom if it wasn’t for the stuff I need i would never bother ✌?
Our consultants and Management team are trained to professionally and efficiently assist our customers at all times. We have therefore escalated this matter to the relevant Area Manager to attend to and we can confirm that this matter will be earnestly addressed with the relevant employee.
We do apologise for the manner in which you felt you were attended to during your visit to our store and indeed understand the frustration and upset this has caused you.
Further to this, we confirm that you have been contacted by the Area Manager of the respective store, in order to further discuss this matter as well as convey our sincerest apologies to you.
We trust that we have adequately attended to this matter for you and should you require assistance with any other matter of concern, please feel free to contact us directly on *** or e-mail at ***.
Sincerely yours,
Truworths Online Team
Our consultants and Management team are trained to professionally and efficiently assist our customers at all times. We have therefore escalated this matter to the relevant Area Manager to attend to and we can confirm that this matter will be earnestly addressed with the relevant employee.
We do apologise for the manner in which you felt you were attended to during your visit to our store and indeed understand the frustration and upset this has caused you.
Further to this, we confirm that you have been contacted by the Area Manager of the respective store, in order to further discuss this matter as well as convey our sincerest apologies to you.
We trust that we have adequately attended to this matter for you and should you require assistance with any other matter of concern, please feel free to contact us directly on *** or e-mail at ***.
Sincerely yours,
Truworths Online Team
