Bad supervisor service -George
<p>Second time this lady has a very bad attitude. First time my daughter needed shoes for a beauty peagant.....She could only take ONE shoe into the stall...???</p> <p>Today I took a marked down blouse from a rail...after walking away with it I am told the sales only starts tomorrow....no sign or banner in SIGHT! As I insisted that that there was no indication that this price was only applicable TOMORROW....she walk away going about her business. When she saw I was not leaving...she came back with attitude.....not saying much. I did get the discount but her attitude still STINKS.....same as two years ago. I try not to go to that branch even though its near by house....not again</p>
Thank you for your post and informing us of your recent experience at our store.
We always encourage our staff members to assist our customers in line with the high service standard we strive towards. It is therefore concerning to read of your experience and we immediately contacted the manager of the store to investigate and address this matter.
We believe that the Store Manager has contacted you to discuss your concerns and has apologized for the manner in which the consultant attended to you during your visit.
Although the manager has taken the appropriate action to ensure that this remains an isolated incident, we were informed that she has invited you to meet her on your next visit to the store.
We acknowledge your frustration and hope that the attention afforded to your query has reassured you of your value to our company and that you will be visiting our stores again soon.
Please feel free to contact us on *** or via email to *** should you have any inquiries, comments or suggestions.
Yours in service,
Truworths Online Team
Thank you for your post and informing us of your recent experience at our store.
We always encourage our staff members to assist our customers in line with the high service standard we strive towards. It is therefore concerning to read of your experience and we immediately contacted the manager of the store to investigate and address this matter.
We believe that the Store Manager has contacted you to discuss your concerns and has apologized for the manner in which the consultant attended to you during your visit.
Although the manager has taken the appropriate action to ensure that this remains an isolated incident, we were informed that she has invited you to meet her on your next visit to the store.
We acknowledge your frustration and hope that the attention afforded to your query has reassured you of your value to our company and that you will be visiting our stores again soon.
Please feel free to contact us on *** or via email to *** should you have any inquiries, comments or suggestions.
Yours in service,
Truworths Online Team