bad servo

placed an order on the 1st of February, received an order number 12 days later still did not receive my order. called courier ********** 401 i was advised my order was not released for delivery. called truworths to find out (11 february), i was advised that my order was cancelled on the 2nd of Feb while on the 5th of Feb I received an SMS saying there will be a delay. spoke to online supervisor Martmarie who made an empty promise of getting back to me till now no call. Everytime i call the manger and supervisors are in a meeting. No one wants to take ownership. what happened to first call resolution in this country. no wonder why people buy their cloths at marabastad at a lower cost, to avoid such incompetancy and poor service. for such an expensive retail store the service is really cheap.