Bad services received .

<p>I visited Truworths store in sandton Johannesburg on the 09/12/2016 . I was assisted by Lerato Sibanda who informed me that my account had been blocked. To my suprise i was never informed and each week i receive sms communication to go and shop. I was asked if i had lost my card which i didnt and a week before i made a payment at Jabulani Mall Uzzi and i was not informed about a blocked account. Lerato contacted the contact centre which she had to hold for more than 15 minutes , they had no specific reason why the account was blocked. I was asked to produce proof of identity which i did not have at the time. I decided to cancel the account , still i was not allowed to cancel as i did not have proof of identity. I requested to speak to the contact centre agent and they hanged up. I went back on the 12/12/2016 and had to wait again for more than 20 minutes for the contact centre to answer and i was told that the account was blocked as i changed my cellphone number which did not make sence to me as security check was done. I spend almost 1 hour on the 09/12/2016 and 45 minutes on the 12/12/2016. The was a supervisor on both occassions which was a black guy who did not even bother to assist his staff but kept on asking them the reason they were delaying and affecting the queue.</p>