1 reviews | Active since Aug 2015
bad services
I called in to truworths call centre to ask them to revise my instalment of R980 for the second time. first time was in July 2015.<br> <br> I explained to the lady that I am calling for the second and the first time I was told that my monthly instalment will be revised and will be paying +R500. This month still my instalment is R980.<br> <br> The lady who assisted me for the first time on 27-08-2015 hanged up on me. I called again on the same day 27-08-2015 and the second lady also hanged up on me.<br> <br> is this how Truworths and its employees treat their clients.<br> please resolve my issue of the instalment and an apology from the staff members that hanged up on me or I am closing my account with Truworths
Thank you for your post.
The service you have described is not at all in line with our company standards and we immediately escalated this matter to the relevant Call Centre Supervisor.
We were informed that has contacted you and has apologized for any inconvenience caused to you. He will further address this with all consultants to ensure that this type of conduct is not repeated.
We wish to once again convey our sincerest apologies and truly hope that the attention afforded to your query has assured you of your importance to us and that you will reconsider your decision to close your account with us.
Yours sincerely,
Lynn
Thank you for your post.
The service you have described is not at all in line with our company standards and we immediately escalated this matter to the relevant Call Centre Supervisor.
We were informed that has contacted you and has apologized for any inconvenience caused to you. He will further address this with all consultants to ensure that this type of conduct is not repeated.
We wish to once again convey our sincerest apologies and truly hope that the attention afforded to your query has assured you of your importance to us and that you will reconsider your decision to close your account with us.
Yours sincerely,
Lynn