1 reviews | Active since Feb 2013
BAD SERVICES
<p>On the 21/04/2017 i ordered the item online and on 24/04/2017 called me to confirm the oder and said</p> <p>to me its gonna take 4 days to receive the item and the person called me she even confirmed that i will receive it on 2/5/2017 up until today i did not receive anything and on the 3/5/2017 i called to make follow up and they said they gonna call me back 03/05/2017 but they never did and on 4/5/2017 i did follow up again but they told me that the follow up take 24hrs and yesterday they never mention something like that and im leaving now at 10:00 I NEED MY ORDER NOW</p>
Im still waiting for feedback
Im still waiting for feedback
Thank you for your post and for informing us of your experience with our Fashion Delivery Service.
We acknowledge that this is certainly not the level of service we strive to provide our customers and sincerely apologize for the manner in which your query was handled.
Upon receipt of your post a thorough investigation was conducted and we established that your order placed was regretfully misplaced by the courier company contracted to do deliveries on our behalf. A diligent search was conducted was conducted and we can verify that your order has subsequently been located and we can verify that it has been delivered to your preferred address. This being said we have brought this matter to the attention the relevant management team to ensure that this remains an isolated incident.
We were unfortunately unable to reach you on the contact number provided and have therefore sent you an email in this regard. We wish to extend our heartfelt apologies for any inconvenience or frustration caused and hope to hear from you soon.
Yours sincerely,
Truworths Online Team
Thank you for your post and for informing us of your experience with our Fashion Delivery Service.
We acknowledge that this is certainly not the level of service we strive to provide our customers and sincerely apologize for the manner in which your query was handled.
Upon receipt of your post a thorough investigation was conducted and we established that your order placed was regretfully misplaced by the courier company contracted to do deliveries on our behalf. A diligent search was conducted was conducted and we can verify that your order has subsequently been located and we can verify that it has been delivered to your preferred address. This being said we have brought this matter to the attention the relevant management team to ensure that this remains an isolated incident.
We were unfortunately unable to reach you on the contact number provided and have therefore sent you an email in this regard. We wish to extend our heartfelt apologies for any inconvenience or frustration caused and hope to hear from you soon.
Yours sincerely,
Truworths Online Team