Bad Service/No service
I had a very bad year end of 2017. Hailstorms through Heilbron left my car with R37 240 hail damage. I had to fix the car. I was contacted by Truworths and I paid R1650 for a view months but they where not happy and I explained to them I can only pay R500 after the hail damage. All of a sudden MBD Credit Solutions starts phoning me with treaths. I explained to them that I can only pay R500 every month. Every month I received calls - arrasing me –I still kept to the R500 arround the 15th of every month as I promised. Now in July MBD Credit Solutions as well as Daly Credit Corporation starts with treaths. I explained to Daly’s people I made that arrangment but they are listing me as a default client on credit bureas as default payer. I can not understand why? Why does Truworths get two companies to sue me? If I went into agreement with them.
Thank you for your post and for the opportunity to address this matter for you.
According to our records your account has been in arrears for an extended period of time. Whilst we acknowledge receipt of your payment arrangements, regular communication was still sent to you in this regard, and as a result, additional interest fees were also charged.
Our records indicate your mentioned payment arrangement has been noted on your account; however, the payments made were not sufficient to bring the account up to date. As a result, the account was officially handed over to RL DALY, who is the sole external collections agency currently managing your account on our behalf.
We confirm that this was communicated to you, and trust that this response has adequately clarified this matter for you.
Kind regards,
Truworths Online Team Kid
Thank you for your post and for the opportunity to address this matter for you.
According to our records your account has been in arrears for an extended period of time. Whilst we acknowledge receipt of your payment arrangements, regular communication was still sent to you in this regard, and as a result, additional interest fees were also charged.
Our records indicate your mentioned payment arrangement has been noted on your account; however, the payments made were not sufficient to bring the account up to date. As a result, the account was officially handed over to RL DALY, who is the sole external collections agency currently managing your account on our behalf.
We confirm that this was communicated to you, and trust that this response has adequately clarified this matter for you.
Kind regards,
Truworths Online Team Kid