SR
Sello R
1 reviews | Active since Aug 2019
18 Oct 2019, 18:05
Bad service with long queues
Truworths Tsakane Mall service really sucks,the queues were long only had two operators and one was busy on the phone and I approached a manager and she told me there is nothing she can do its past 17h00 therefore it's like that,is it because we are in the location therefore we are expected to understand the horrible service that we getting and is our money not good enough,she was standing with the security gurd at the door no interest at all on what is happening at the till,time 17h40 18 October 2019
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Replies (2)
Truworths's replyOfficial
19 Oct 2019, 09:16We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply19 Oct 2019, 09:16
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
25 Oct 2019, 11:56Thank you for your post.
As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.
Upon receipt of your query, we escalated your concerns raised to the relevant Management to address and can confirm that the Management at the relevant store has been in contact with you to apologise for the service you received upon the day of your visit. We are pleased to further confirm that this matter has been resolved and hope to see you back at our Stores.
We, however, trust that we were able to adequately attend to your concerns raised. Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Yours sincerely,
Truworths Online Team
As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.
Upon receipt of your query, we escalated your concerns raised to the relevant Management to address and can confirm that the Management at the relevant store has been in contact with you to apologise for the service you received upon the day of your visit. We are pleased to further confirm that this matter has been resolved and hope to see you back at our Stores.
We, however, trust that we were able to adequately attend to your concerns raised. Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Yours sincerely,
Truworths Online Team
Truworths's reply25 Oct 2019, 11:56
Official
Thank you for your post.
As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.
Upon receipt of your query, we escalated your concerns raised to the relevant Management to address and can confirm that the Management at the relevant store has been in contact with you to apologise for the service you received upon the day of your visit. We are pleased to further confirm that this matter has been resolved and hope to see you back at our Stores.
We, however, trust that we were able to adequately attend to your concerns raised. Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Yours sincerely,
Truworths Online Team
As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.
Upon receipt of your query, we escalated your concerns raised to the relevant Management to address and can confirm that the Management at the relevant store has been in contact with you to apologise for the service you received upon the day of your visit. We are pleased to further confirm that this matter has been resolved and hope to see you back at our Stores.
We, however, trust that we were able to adequately attend to your concerns raised. Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Yours sincerely,
Truworths Online Team