Bad Service with Attitude

I went to Truworths in Town @ St George's Mall last week looking for a watch I had to stand for literally 10 mins looking for assistance from someone to open the glass cabin with the watches and enquire about prices since some of the watches did not have price tags. The lady that eventually came to assist after security called various times for someone to assist. The lady had a very bad attitude and she wasn't bothered by the fact I was a customer and wanted top buy a watch. She looked fed up with me and yet I do even know who she was.. I ended up not even buying the watch cause I was really p*ss^% off with the way she handled herself. And the same thing occurred yesterday where in Tygervalley where I waited for 10 mins to get assistance on a watch I bought as the Jewellery Side does not have anyone to help customers... but eventually when I was helped the lady at Tygervalley was very helpful and gave me a great service, the issue was the waiting with no assistance. My issue is that customer satisfaction is the business of retailers, if you do not understand that you are already bankrupt as a retailer!