zN
zakhele N

1 reviews | Active since Nov 2013

26 Oct 2015, 13:28

Bad service will be given but thank God for Wasela

I have sent thousands of emails requesting my limit to be reduced to R1000 after it was reduced to R2000 the first time around but no one was willing to assist. Dylon sent me an email saying your limit has been decreased to R2000 even after seeing that i wanted to decrease my limit one more time.<br> <br> A great gentlemen by the name of Wasela assisted me to decrease my credit limit the first time around, He then took responsibility to decrease my credit limit again after no one was willing to assist. Tasneem was giving me a long explaination and ignored my request of decreasing my credit limi to R1000.<br> <br> While i was taken from pillar to post Wasela came again and said he will decrease my credit limit To R1000 as i requested.<br> <br> Thank you Wasela may God bless you from to day God will not only open one door but all doors will be opened for you. You will have no room for the blessings that are coming upon your life...

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Replies (1)
Truworths
Truworths's reply30 Oct 2015, 11:40
Official
Hello zp.ngobeni,

We appreciate the time you have taken to inform us of the wonderful service you have received from our consultant.

At Truworths, every attempt is made to ensure that our customers are assisted by skilled and passionate staff. Whilst we acknowledge that you were not previously assisted in the appropriate manner, we are thrilled that our consultant was able to resolve your query and provide you with the praise worthy service mentioned in your post. We will be sure to forward your compliment to the deserving recipient as well as our Customer Service Manager.

We look forward to seeing you in our stores again soon.

Should you have any comments or suggestions, please feel free to contact us on *** or send an e-mail to: ***.

Yours in Fashion,

Lynn