Bad Service Truworths

<p>Good day </p> <p> </p> <p>I write this for my friend . He is already 11 years customer of truworths as he recently does not work he always make a plan to pay his Truworth account and is always up to date . Last month he paid R200.00 and was R25.00 short on his payment and will then pay it this month . I got is statement 8 August where it said that he need to make payment of R249.87 no later than the 1 September 2017. On friday the 11 August he received sms from truworth where they said "Your payment to Truworth remains overdue paymentof R249.87 today and will allow you to use your credit " . He then phone truworths where they told him that he need to make the payment today otherwise they will hand him over . After he explain that on the statement it only say 1 September they did not want to understand . Then on Saturday 12 August he received another sms "Avoid handover and keep your credit facility by paying truworth R249.87 today . He went to Menlyn branch where they could not assist . This is not right the statement said that you need to pay 1 September but the sms and branch say something else . I feel like I am not winning either why need assistance . </p>