Bad service, Sell defective goods and telling me to phone their supplier mtn I don't have dealings with mnt

Truworths kept my 5-day-old A26 for 21 days, refused new phone, manager told my partner “just pay” — CPA violation Bought a Samsung A26 from Truworths Promenade Mall on 26 March 2026 Tested it at home like anyone would.went to the camera immediately phone overheated. Heats up every time when I want to use the camera. Went back to the store to Returned it on 31 March 2026 , only 5 days later. That’s a box failure. I told the sales advisor straight: I don’t want this phone. Credit it or give me a new phone.”* Under 7 days is an immediate swap/refund at ANY company. After 7 days, yes, send for repairs — but this was DAY 5.Truworths refused. Said “procedure is send to MTN for repairs”. I have NO contract with MTN. My account is with Truworths. I did NOT consent to repairs. I signed their paperwork because they said it was “procedure”, but I made it clear I wanted a NEW phone, not repairs. They promised feedback in 3 days. Never called. I had to phoned them Then told me I’ll only get the phone back after 21 days. Twenty-one days for a box failure? Now MTN says “nothing wrong”. Yet Truworths’ own sales advisor acknowledgement and felt that the phone is overheating on day 5 and wrote the defect on my invoice, So who’s lying? Phoned the Branch Manager. She was *extremely rude* Told my partner: “Ja, she just has to pay the phone. She’s not getting a new phone.” No solution, just attitude. Truworths sold me a defective phone, ignored that it was under 7 days, ignored my request for a new phone, I've been sending them several emails already I'm just being ignored. your own staff confirmed the fault in writing, and now I must pay instalments for a phone I only had for 5 days first day I got home from the store tested the Camara the phone heated up. I left it next day tested again the same thing happened then I didn't bother further. This violates CPA Section 56. Within 6 months I choose: refund, replacement, or repair. I chose REPLACEMENT on day 5. You ignored me. Truworths, refund me in full and cancel the credit agreement NOW. I’m filing with the NCC. Branch: Promenade Mall, Mitchell’s Plain Purchase: 26 March 2026 | Returned: 31 March 2026 21 days waiting for a 5-day-old phone is unacceptable I must now pay for a phone that I didn't even use .MTN is their suppliers the moment mtn cellphone technician open that phone it was basically old because it was taken in with in 7 days period .. I've been sending several emails to truworths group already no one is solving the matter .why must I deal with mtn If I wanted to purchase a phone at MTN then I would have go there. If I refuse to pay my account then they want to blacklist you .

THE BRANCH MANAGER SAID IT WITH CONFIDENCE WELL SIR SHE'S NOT GETTING A NEW PHONE THIS HOW THEY ROB THEIR CUSTOMERS .