1 reviews | Active since Jul 2015
Bad service provided to potential clients!!!
I'm disgusted in the way Truworths HO handles clients. My bf app**** for an account a few months ago but was unsuccessful as he was a FTC. Earlier in this month we app**** online again. He couldn't phone and was busy at work and asked me to call. I called and spoke to Rumiena in New Accounts.I knew as per the company policy they weren't allowed to give me information and i only called to confirm how far the application was and how long it's going to take. I was instantly treated like a *****. She accused us of changing information and compared it to the previous application, which i know for a fact is not the case. I am well aware of your company's policy but the way she carried on just gave me a completely different view of Truworths as a whole. Everytime i called the story kept on changing. When they called him he gave consent for them to speak to me. I called in a few days later and spoke to Uzayr in Customer Services who was also of no help and said my bf needs to call in himself if he really wants the account. You dont say things like that to clients.This is way to much trouble so as per my bf's request please cancel this acc application IMMEDIATELY AND STOP THE SMS's.
Thank you for your post.
At Truworths, it is of the utmost importance that our customers are provided with the highest level of customer service excellence. As such we train our staff as to ensure that our customers are always assisted by knowledgeable and efficient consultants.
Ordinarily, we only liaise with the existing account holder or new accounts applicant pertaining to any information relating to the account/application.
This being said, we were concerned to read of your experience with our contact centre consultants and as such would like to apologise for the manner in which you felt you were assisted.
Following our telephonic conversation, we can assure you that a thorough investigation is being conducted into these incidents and your concerns were brought to the attention of the relevant managers, to address as to ensure that our high service standards are upheld at all times.
We trust that we have acceptably attended to your concerns, and wish to apologize for your service experience.
Should you have any further enquiries, please contact us on *** or via email, on ***.
Yours sincerely,
Lynn
Thank you for your post.
At Truworths, it is of the utmost importance that our customers are provided with the highest level of customer service excellence. As such we train our staff as to ensure that our customers are always assisted by knowledgeable and efficient consultants.
Ordinarily, we only liaise with the existing account holder or new accounts applicant pertaining to any information relating to the account/application.
This being said, we were concerned to read of your experience with our contact centre consultants and as such would like to apologise for the manner in which you felt you were assisted.
Following our telephonic conversation, we can assure you that a thorough investigation is being conducted into these incidents and your concerns were brought to the attention of the relevant managers, to address as to ensure that our high service standards are upheld at all times.
We trust that we have acceptably attended to your concerns, and wish to apologize for your service experience.
Should you have any further enquiries, please contact us on *** or via email, on ***.
Yours sincerely,
Lynn