Bad Service or rather NO service

<p>I am so fed up with Truworths Somerset Mall and Truworths Head Office’s service or rather let me call it the NO service. I returned a clothing item that was torn (factory fault I discovered the first time I wore it) and as they had no such item in the store. The employee assisting me promised me that she will be able to order it from another store at a cost of R40 and it will be delivered within 7 working days. I asked her a few times if she is sure I will get the item, otherwise I will take it in to get fixed. She promised and said they will call me when it arrives. That was the 20th of May. I called a few times and every time it is the same story – delivery problems, or not sure what is going on. Called probably 5 times and every time they say they will call me back. Well I am still waiting for that phone call. When I received my statement I saw that I purchased something at Malmesbury. To be honest I have never been there in my life, so I contacted Head Office to enquiry. They informed me it was the item that was ordered from that store (that happened on the 18th of May). Head Office said they will make an enquiry and get back to me. They didn’t, so I called them again. Once again they said they will get back to me within 24 hours. No surprise – that didn’t happen. So I called 3 times and I have given up. There is a charge of R520 (for the jersey which I never received) and R40 (delivery fee) still on my account, for items and services I did not receive. When are they going to correct this error on their side or just call me back??</p> <p>Pathetic. I have been a loyal Truworths supporter all my life, but after this service I doubt I will never buy anything there again. They just don’t care about their clients. I just don’t know what to do anymore. Calling doesn’t help. Head Office is of no assistant and does not care.</p>