BAD SERVICE -ONLINE SHOPPING

Registered online, only to find that the number i used is different from the telephone number they have on their system. i placed my order and didn't get any feedback concern my order until i decided to make a follow up. I made a phone call on the 18.12.18, this rude guy told me that the account was locked and asked me so many questions, which i didn't mind cause they needed to make sure i was the account holder, he later told me that the telephone number on the system is different from my current number (the one i was telling him), he asked me to hold for a good 45 minutes, mind you i am the one who made a phone call. later another lady come to the phone and asks me the very same questions the guy was asking me, on trying to explain that i had answered those questions with the first consulted, she was rude as well telling me it's unfortunate that i had to answer the same questions again. The whole experience left me feeling like a ********, i understand they maybe were being careful but they can be friendly at least while doing so. not treat a person like a ********.