1 reviews | Active since Nov 2015
Bad service MBD
<p>I have been receiving annoying calls from MBD telling me that I should settle my account immediately otherwise I am going to be blacklisted and the lady is even rude telling me I should not listen to any communication from Truworths and she doesn't care how much I am getting paid I should settle that amount immediately.I am now getting tired of this amateur business MBD.I don't know how will I finish to pay my account when they are busy charging me for their stupid calls and sms.</p>
Thank you for your post and for allowing us the opportunity to respond.
Whilst we acknowledge that your account is being handled by Munnik Basson Da Gama (MBD), who does collections on our behalf, we mandate our staff and those affiliated to us to always treat customers in a professional and respectful manner.
We were therefore concerned to read of the manner in which you were assisted by the consultant and immediately brought this matter to the attention of the relevant management at MBD to investigate and address. We were informed that following their investigation the consultant had indeed not handled the call in the correct manner and the appropriate corrective action has been taken to ensure that this level of service is not repeated. They have further asked us to convey an apology to you on their behalf.
We further wish to confirm that statements are being issued to you on a monthly basis which indicates that only interest has been charged to your account.
Whilst we were unable to reach you on the contact numbers listed on your account, we wish to sincerely apologize for the manner in which you were assisted by consultant. We further encourage you to make a suitable payment arrangement for your account and look forward to your account being brought up to date with payment.
We trust that we have adequately responded to your query, however please feel free to contact us on ********** should you have any further, enquiries, suggestions or comments.
Yours in service,
Truworths Online Team
Thank you for your post and for allowing us the opportunity to respond.
Whilst we acknowledge that your account is being handled by Munnik Basson Da Gama (MBD), who does collections on our behalf, we mandate our staff and those affiliated to us to always treat customers in a professional and respectful manner.
We were therefore concerned to read of the manner in which you were assisted by the consultant and immediately brought this matter to the attention of the relevant management at MBD to investigate and address. We were informed that following their investigation the consultant had indeed not handled the call in the correct manner and the appropriate corrective action has been taken to ensure that this level of service is not repeated. They have further asked us to convey an apology to you on their behalf.
We further wish to confirm that statements are being issued to you on a monthly basis which indicates that only interest has been charged to your account.
Whilst we were unable to reach you on the contact numbers listed on your account, we wish to sincerely apologize for the manner in which you were assisted by consultant. We further encourage you to make a suitable payment arrangement for your account and look forward to your account being brought up to date with payment.
We trust that we have adequately responded to your query, however please feel free to contact us on ********** should you have any further, enquiries, suggestions or comments.
Yours in service,
Truworths Online Team
This is my second complain on hellopeter about your MBD and Truworths didn't do anything the first time cause what happened the 1st time happened again.I know I will get MBD call and sms before the end of the week.And what exactly are you guys saying about you only charge me interest on my account?I paid my account twice in a space of less than 10 days and the difference was R72.78 from my 1st payment.You want to tell me the more I pay is there you add more interest, cause this doesn't make sense!!!
This is a day light *******.My account can't go up in less than 10 days after I made my payment.
This is my second complain on hellopeter about your MBD and Truworths didn't do anything the first time cause what happened the 1st time happened again.I know I will get MBD call and sms before the end of the week.And what exactly are you guys saying about you only charge me interest on my account?I paid my account twice in a space of less than 10 days and the difference was R72.78 from my 1st payment.You want to tell me the more I pay is there you add more interest, cause this doesn't make sense!!!
This is a day light *******.My account can't go up in less than 10 days after I made my payment.
Just got this message now and I am going to be charged for it.
IMPORTANT SMS FROM TRUWORTHS HEAD OFFICE. Mr Pilane, your account is in arrears and has been handed over. You must pay R210 now to avoid extra costs. If you do not pay you will be unable to obtain further credit. Do not ignore this sms. Contact ********** 277 to make a payment arrangement now.
Just got this message now and I am going to be charged for it.
IMPORTANT SMS FROM TRUWORTHS HEAD OFFICE. Mr Pilane, your account is in arrears and has been handed over. You must pay R210 now to avoid extra costs. If you do not pay you will be unable to obtain further credit. Do not ignore this sms. Contact ********** 277 to make a payment arrangement now.