bad service - lies

<p>My husband and I went to buy clothes for our little gilrs for xmas, only to find that they are big and dont look so nice on them. One dress my daughter really likes so we decided to return them but change the one for the right size. we found that the till slip is missing but we do have proof of purchase on the account since we used a bank card not hard cash , they will have the copy on their side. We got there, explained that we dont have the slip but we have a laptop, we can log into the bank account , the woman said we must go get it at the car, my husband went , came back, kitted with a laptop , so we can log into the account and proof that we bought there on saturday so they can find the slip. they went found it and said that they will give us back our money, thats when i asked that I needed the same dress i bought for my daughter, the others they can give us our money back but the one if they can check for me the right size at the other shops around and i will drive there and get it. Maybe give us a gift card for it since the money will not reflect in the account immediately , I can get the dress before its finished, they even said there are 2 in centurion, the manager even told us the money will only reflect tomorrow , not immediately. Then out of the blue they changed , they now cant credit us with cash, they can only give us a gift card or a credit note. i asked why, you have the proof of purchase, and you were going to give us money, what changed, they said its policy. The fact is, i bought the clothes with cash, i have proof that i bought there , they have the proof that i bought there and according to the comsumer act , I am entitled to my money back if i dont want the clothes anymore. i am angry, now i have to drive back there to speak to them again tomorrow because peple cant refund me when i want my money back. i dont even want to buy the dress anymore, i want all my money back, i wil find a shop that treats its customers right and buy there. all this is nonsense, they couldnt even give me a good reason why they changed their mind, The till slip's job is to prove that i have purchased , nothing more, they have proof, i wasnt my money back , an apology and my petrol money for this up and down. what type of employees does tTruworths have that know nothing about cutomer service.This is kaak</p>