BAD SERVICE LEVELS

I AM TOTALLY DISAPPOINTED AT THE LEVEL OF SERVICE TRUWORTHS HAVE. I DID A ONLINE PURCHASE AND AFTER PRESSING PROCEED I SAW THAT IT TAKES 3 WORKING DAYS I CALLED THE CALL CENTER AND ONLINE SHOPPING WITHING 2 MINS AND THEY JUST TOLD ME THEY CANNOT HELP ME CANCEL MY ORDER EVEN THOUGH IT WAS A MINUTE AGO AND THAT I WILL HAVE TO WAIT FOR IT TO GO TO THE STORE TO CREDIT. I EXPLAINED TO THEM I WOULD WANT TO CANCEL THE ORDER AND PURCHASE THE ITEM DIRECTLY FROM THE STORE BECAUSE IT IS FOR MY HUSBANDS BIRTHDAY WHICH IS ON MONDAY (2WORKING DAYS AWAY) THEY REFUSE TO EVEN HEAR ME OUT. I EVEN CALLED THE DELIVERY DEPARTMENT BUT THEY CANNOT RUSH THE ORDER. THE SYSTEM IS TOTALLY RIDICULES. NO OTHER STORE WORKING THIS WAY. AND THE PEOPLE YOU HAVE WORKING AT THE CALL CENTER CAN NEVER ASSIST.