SS
Sandra S
1 reviews | Active since Sept 2015
12 Nov 2015, 17:35
Bad service, *********** and ********
Phoned three times asking for assistance with online shopping, transferred twice and cut off and the third call cut off on purpose. Rude *********** and ********. No attempt to even try to assist me, absolutely useless and don't care attitude. I have been a loyal customer for 15years, I will not be shopping with them anymore, obviously they don't need the business.
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Truworths's replyOfficial
16 Nov 2015, 09:36Hello SandraSchooling,
Thank you for your post and allowing us the opportunity to respond.
At Truworths, providing our customer with service excellence of international standards is of fundamental importance to us. To this end, we train our staff to assist customers in an efficient and professional manner at all times.
We were truly concerned to read of your experience and therefore brought your concerns to the attention of the relevant management team.
We can confirm that we have contacted you in this regard and were able to adequately attend to your query. We once again wish to apologize for your experience and hope to see you in our stores again soon.
Should you have any further concerns or enquiries please feel free to contact us on *** or via email on ***.
Yours sincerely,
Lynn
Thank you for your post and allowing us the opportunity to respond.
At Truworths, providing our customer with service excellence of international standards is of fundamental importance to us. To this end, we train our staff to assist customers in an efficient and professional manner at all times.
We were truly concerned to read of your experience and therefore brought your concerns to the attention of the relevant management team.
We can confirm that we have contacted you in this regard and were able to adequately attend to your query. We once again wish to apologize for your experience and hope to see you in our stores again soon.
Should you have any further concerns or enquiries please feel free to contact us on *** or via email on ***.
Yours sincerely,
Lynn
Truworths's reply16 Nov 2015, 09:36
Official
Hello SandraSchooling,
Thank you for your post and allowing us the opportunity to respond.
At Truworths, providing our customer with service excellence of international standards is of fundamental importance to us. To this end, we train our staff to assist customers in an efficient and professional manner at all times.
We were truly concerned to read of your experience and therefore brought your concerns to the attention of the relevant management team.
We can confirm that we have contacted you in this regard and were able to adequately attend to your query. We once again wish to apologize for your experience and hope to see you in our stores again soon.
Should you have any further concerns or enquiries please feel free to contact us on *** or via email on ***.
Yours sincerely,
Lynn
Thank you for your post and allowing us the opportunity to respond.
At Truworths, providing our customer with service excellence of international standards is of fundamental importance to us. To this end, we train our staff to assist customers in an efficient and professional manner at all times.
We were truly concerned to read of your experience and therefore brought your concerns to the attention of the relevant management team.
We can confirm that we have contacted you in this regard and were able to adequately attend to your query. We once again wish to apologize for your experience and hope to see you in our stores again soon.
Should you have any further concerns or enquiries please feel free to contact us on *** or via email on ***.
Yours sincerely,
Lynn