SM
Sonto M
1 reviews | Active since Feb 2019
20 Feb 2019, 15:02
Bad service from urgly cashiers
i wanted to exchange my shoes that i bought online and they told me they cant assist me. i ended up leaving the shoes with the cashier baceuse they telligg me that they cant exchange them. i only wanted a correct size. and if ever i see the money on my statement this month. hell will break loss
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Replies (2)SM
Sonto M's updateReviewer Update
26 Feb 2019, 11:49Truworths responded and credited my account. Thank
SM
Sonto M's update26 Feb 2019, 11:49
Reviewer Update
Truworths responded and credited my account. Thank
Truworths's replyOfficial
26 Feb 2019, 11:50Thank you for bringing your concerns to our attention and affording us the opportunity to respond.
At Truworths, be it online or in store we strive to provide our customers with an effortless shopping experience. We were therefore very concerned to read of your recent experience at one of our stores.
Upon receipt of your post, we escalated your concerns raised to the relevant Store Manager to address. We were advised that you were incorrectly advised by the consultants in question, and can further confirm that the Store Manager has been in contact with you to convey our sincerest apologies.
Further to this, we can verify that the shoes have been credited back on your account, and the consultants will be addressed internally. We believe that this matter has been resolved in the interim.
We wish to encourage you that should you require any assistance, please contact us directly on 021- *** or via email *** and we will gladly assist.
Sincere apologies,
Truworths Online Team
Truworths's reply26 Feb 2019, 11:50
Official
Thank you for bringing your concerns to our attention and affording us the opportunity to respond.
At Truworths, be it online or in store we strive to provide our customers with an effortless shopping experience. We were therefore very concerned to read of your recent experience at one of our stores.
Upon receipt of your post, we escalated your concerns raised to the relevant Store Manager to address. We were advised that you were incorrectly advised by the consultants in question, and can further confirm that the Store Manager has been in contact with you to convey our sincerest apologies.
Further to this, we can verify that the shoes have been credited back on your account, and the consultants will be addressed internally. We believe that this matter has been resolved in the interim.
We wish to encourage you that should you require any assistance, please contact us directly on 021- *** or via email *** and we will gladly assist.
Sincere apologies,
Truworths Online Team