Bad Service from Truworths Online

I am disappointed with Truworths Online, I ordered two items with order number o*** I received an incorrect watch which belongs to a different with client (order o***) I contacted Truworths and was advised that the driver will contact me shortly to take the incorrect parcel and give me the correct that belongs to me, to date I have not received any call from the lady that promised that she will follow up with me, yesterday I received a call from a driver who said he is on his way but to only collect the incorrect parcel but he doesn't have the correct one does that even make sense? It's been a whole week and this R599 has already been added to my account statement however I do not have the watch.. This is disappointing and uncalled for can someone just do their job I just want the correct item I ordered and this incorrect one to be picked up ASAP I am really not happy with the service.