1 reviews | Active since Apr 2018
bad service from truworths
my purse was ****** in vereeniging. moments later someone bought on my account in evaton which is about 23kms from vereeniging. i went into the vereeniging to report my card ******. and i was told an investigation was lodged to date i don't know what the conclusion is or if the case is being handled at all. i have sent numerous emails with no response from truworths.
Thank you for your post; we appreciate the opportunity to respond.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. Therefore when you alerted us of your suspicions that a ********** purchase was made on your account, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
We sincerely apologise for the lack of feedback with regards to your disputed, and for any inconvenience caused as a result of it.
We are however pleased to confirm that the investigation of this matter has been concluded and successfully resolved. We confirm that the amount *******ly purchased on your account, was removed from your account and reflected on your account statement for January 2018.
We trust that this response has adequately addressed your concerns, and should you have any further queries, please do not hesitate to contact us.
Kind regards,
Truworths Online Team
Thank you for your post; we appreciate the opportunity to respond.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. Therefore when you alerted us of your suspicions that a ********** purchase was made on your account, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
We sincerely apologise for the lack of feedback with regards to your disputed, and for any inconvenience caused as a result of it.
We are however pleased to confirm that the investigation of this matter has been concluded and successfully resolved. We confirm that the amount *******ly purchased on your account, was removed from your account and reflected on your account statement for January 2018.
We trust that this response has adequately addressed your concerns, and should you have any further queries, please do not hesitate to contact us.
Kind regards,
Truworths Online Team