1 reviews | Active since Nov 2015
Bad service from Head office
I have just been treated very badly by a call center agent of the head office of Thruworths. I called the call centre because they debited my bank account without my consent, so I ask them to please reverse this and they tell me NO.... And telling me that I need to pay my account which I am aware of. We continue talking with me saying that I will pay in store. She goes on to hang up my call. I am really angry with this. The second time I called the lady told me to go reverse in store
After paying up my account, I will close it as this is not the first time that I have been treated like this by a lady by the call centre
Khumo Tshetlo
At Truworths, service excellence in all that we do is of paramount importance to our company culture and we were concerned to read of your experience.
Upon receipt of your post, we immediately listened to the mentioned call, as we do not condone the type of behavior described in your post.
We have however established that the mentioned Call Centre agent liaised directly with one of our Store Consultants, who made the call on your behalf. It was also found that she attended to the call in a manner that was in line with the service excellence we strive to provide all our valued customers. We do however extend a sincere apology to you for the manner in which you felt the matter was handled.
We hope that we have responded to your complaint in a satisfactory manner. If you have any further queries, please do not hesitate to contact us directly.
Kind regards,
Truworths Online Team
At Truworths, service excellence in all that we do is of paramount importance to our company culture and we were concerned to read of your experience.
Upon receipt of your post, we immediately listened to the mentioned call, as we do not condone the type of behavior described in your post.
We have however established that the mentioned Call Centre agent liaised directly with one of our Store Consultants, who made the call on your behalf. It was also found that she attended to the call in a manner that was in line with the service excellence we strive to provide all our valued customers. We do however extend a sincere apology to you for the manner in which you felt the matter was handled.
We hope that we have responded to your complaint in a satisfactory manner. If you have any further queries, please do not hesitate to contact us directly.
Kind regards,
Truworths Online Team