1 reviews | Active since Oct 2018
Bad service from admin supervisor Vigi @South Gate truworths
On the 4th of October Vigi Thwala admin supervisor took my ID to the back coz she said she doesn't trust it without my concern and Conrick the consultant said he didn't know what she was doing with it. We called Vigi and she took her time and said she was busy with head office on the line. Tasneem Mohammed supervisor tried to calm the situation but Vigi said she will not apologize or neither rushed to come to me. She didn't even explain to me what was wrong with my ID as Tasneem assisted without any complains. The attitude Vigi have is not good at all and the way she treated us and the consultant was very bad. Something needs to be done especially if such attitude comes from line management. Store code :Truworths 126
Thank you for bringing this matter to our attention.
We apologize for the inconvenience you experienced when shopping at the mentioned store. At Truworths we strive to offer our customers service that consistently meets and exceeds our high standard of excellence.
For this reason, we deemed it necessary to escalate your concerns raised to the respective Area Manager to investigate and address. We assure you that the required remedial process will be followed to ensure that this does not happen again.
We once again wish to apologise for the manner you were attended to, and for any frustration caused on the said day.
Thank you for letting us know of experience as it is through feedback from our customers that we are able to identify areas of concern.
Should you require assistance with any other matter of concern, please feel free to contact us directly on *** or via email at ***.
Yours in service,
Truworths Online Team
Thank you for bringing this matter to our attention.
We apologize for the inconvenience you experienced when shopping at the mentioned store. At Truworths we strive to offer our customers service that consistently meets and exceeds our high standard of excellence.
For this reason, we deemed it necessary to escalate your concerns raised to the respective Area Manager to investigate and address. We assure you that the required remedial process will be followed to ensure that this does not happen again.
We once again wish to apologise for the manner you were attended to, and for any frustration caused on the said day.
Thank you for letting us know of experience as it is through feedback from our customers that we are able to identify areas of concern.
Should you require assistance with any other matter of concern, please feel free to contact us directly on *** or via email at ***.
Yours in service,
Truworths Online Team