1 reviews | Active since Jul 2011
Bad service for damaged item
We have been back and forth to Truworths Vangate Mall for a Pair of ****** Mary boots we purchased online. I have the proof of purchase and it's still with in the 6 months of purchase. I purchased the boots 26 April 2019 and the boots is peeling and making bubbles, the shoes is so expensive and yet it is like cheap plastic. I have cheaper shoes which last me 4 years but this is total ****! Truworths Vangate Mall refuse to take back the boots every week it's a different excuse, today it's they need the barcode of the online page which I don't have and it's 5 months to Late! I bought the boots on my account and they don't want to Help me, I have the proof of purchase and the service I have received from this store is apauling. I have never been treated like this in any store my entire life. I will not recommend anyone to Truworths after this honestly.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Upon receipt of your query, we escalated your concerns raised to the relevant department.
At Truworths, our Returns Policy facilitates an exchange or a credit on an item returned within six months from date of purchase provided that the original invoice is presented on return as proof of purchase, and all the other requirements of this policy is met. Our policy is printed on the reverse side of our invoices and is available on our website www.truworths.co.za.
We can confirm that the Store Manager at the relevant store has been in contact with you to convey our sincerest apologies and are pleased to confirm that arrangements were made for your return to the store.
Should you however require assistance with any other matter of concern, please contact us on ***/ via email ***
Kind regards,
Truworths Online Team
Upon receipt of your query, we escalated your concerns raised to the relevant department.
At Truworths, our Returns Policy facilitates an exchange or a credit on an item returned within six months from date of purchase provided that the original invoice is presented on return as proof of purchase, and all the other requirements of this policy is met. Our policy is printed on the reverse side of our invoices and is available on our website www.truworths.co.za.
We can confirm that the Store Manager at the relevant store has been in contact with you to convey our sincerest apologies and are pleased to confirm that arrangements were made for your return to the store.
Should you however require assistance with any other matter of concern, please contact us on ***/ via email ***
Kind regards,
Truworths Online Team