Bad Service Ever.

I have called the Truworths call center , And I was transferred to a lady called Qakiswa who made me to hold whiles she was busy laughing with her colleagues on the background hoping i will hang up and she came back to the call asking me silly questions whiles making fun of the situation, apparently truworths has changed the online store and my profile was not migrated to the new website and mine was not and no one could assist me.