1 reviews | Active since Apr 2014
Bad service ever
<p>My girlfriend bought me a shirt,it is a small size.Both her and I don't have accounts with truworths.I needed to only exchange the shirt nothing much.I called a respective store in church Street,pretoria.They told me of their stock loss and all that policies which are theirs.I fully respected their view but one cannot override CPA for their selfish needs and that's what truworths did.I felt humiliated.The shirt was in its original state.Had to go buy a new shirt as I was going to an event.I raised a point that you will never find truworths brand at edgars but I failed.Even their Area Manager failed me and customer service department aswell.I just need clarity to know if truworths is only for account customers only or what?And why I was such humiliated.Now I have a shirt that I won't even wear.</p>
Thank you for your post.
We apologise for the delay in our response.
We understand customers may change their minds after a purchase of a garment and our Returns Policy therefore makes provision for customers to return or exchange an item within 30 days from the date of purchase provided the terms and conditions of our Returns Policy are adhered to. This being said, from time-to-time, stores may request additional information pertaining to the purchase in order to assist the store in locating the required proof of purchase.
We confirm that our consultant has contacted you informed you of this. We however regret that you are dissatisfied with our policy and that we are not able to assist you should the proof of purchase not be acquired. If you however have any other matter of concern, please contact us at *** or on 021- ***.
Kind regards,
Truworths Online Team
Thank you for your post.
We apologise for the delay in our response.
We understand customers may change their minds after a purchase of a garment and our Returns Policy therefore makes provision for customers to return or exchange an item within 30 days from the date of purchase provided the terms and conditions of our Returns Policy are adhered to. This being said, from time-to-time, stores may request additional information pertaining to the purchase in order to assist the store in locating the required proof of purchase.
We confirm that our consultant has contacted you informed you of this. We however regret that you are dissatisfied with our policy and that we are not able to assist you should the proof of purchase not be acquired. If you however have any other matter of concern, please contact us at *** or on 021- ***.
Kind regards,
Truworths Online Team