sM
sandile M
1 reviews | Active since Mar 2009
07 Jul 2015, 20:59
BAD SERVICE EVER
Its almost a week since I complained about the bad service I received from Truworths protea Glen mall, I haven't had any respond or feedback from Sabelo, the branch manager and the area manager. Is this how Truworths operates? Do they know what is a turn around time for a complain? Does customers service don't mean a thing to them? Am I ever gonna get a satisfactory service from them?
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Truworths's replyOfficial
13 Jul 2015, 15:22Hello vangi04,
Thank you for your post.
Following our previous response, we wish to confirm that our Area Manager made numerous attempts to contact you on the number provided in your post, however deemed unsuccessful in his attempts.
Upon receipt of your response, we re-escalated this matter to the mentioned Area Manager, but were informed that he was regretfully not available. As such this matter was escalated to the Divisional Manager. We were informed that he has contacted you today and was able to satisfactorily attend to your concerns.
We wish to thank you for once again giving us the opportunity to attend to your concerns, and we would like apologise for the delay in our response.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post.
Following our previous response, we wish to confirm that our Area Manager made numerous attempts to contact you on the number provided in your post, however deemed unsuccessful in his attempts.
Upon receipt of your response, we re-escalated this matter to the mentioned Area Manager, but were informed that he was regretfully not available. As such this matter was escalated to the Divisional Manager. We were informed that he has contacted you today and was able to satisfactorily attend to your concerns.
We wish to thank you for once again giving us the opportunity to attend to your concerns, and we would like apologise for the delay in our response.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
Truworths's reply13 Jul 2015, 15:22
Official
Hello vangi04,
Thank you for your post.
Following our previous response, we wish to confirm that our Area Manager made numerous attempts to contact you on the number provided in your post, however deemed unsuccessful in his attempts.
Upon receipt of your response, we re-escalated this matter to the mentioned Area Manager, but were informed that he was regretfully not available. As such this matter was escalated to the Divisional Manager. We were informed that he has contacted you today and was able to satisfactorily attend to your concerns.
We wish to thank you for once again giving us the opportunity to attend to your concerns, and we would like apologise for the delay in our response.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post.
Following our previous response, we wish to confirm that our Area Manager made numerous attempts to contact you on the number provided in your post, however deemed unsuccessful in his attempts.
Upon receipt of your response, we re-escalated this matter to the mentioned Area Manager, but were informed that he was regretfully not available. As such this matter was escalated to the Divisional Manager. We were informed that he has contacted you today and was able to satisfactorily attend to your concerns.
We wish to thank you for once again giving us the opportunity to attend to your concerns, and we would like apologise for the delay in our response.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn