1 reviews | Active since Aug 2017
Bad service Delivery
<p>I bought a bad girl watch at Truworths Secunda in April,after 2 weeks of purchase it broke. I took it back to the store and they said they won't exchange it for me but will take it for repairs. Yesterday I went there and was told that they haven't received it yet. I wanna know How long does one have to wait in order to get back what's hers?</p>
Thank you for your post and allowing us the opportunity to respond.
At Truworths, we strive to provide customers with merchandise that conforms to our international quality standard. We were thus concerned to hear of your disappointment with the quality of the watch you purchased from us.
We acknowledge your frustration in this regard and we apologise for the delay. We have brought this matter to the attention of the relevant Area Manager who has confirmed that the watch will be credited and replaced with a new one.
We were informed that the Area Manager has attempted to contact you, but was regretfully unsuccessful in their attempts. We have subsequently sent you an email in this regard and currently awaiting your response.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
At Truworths, we strive to provide customers with merchandise that conforms to our international quality standard. We were thus concerned to hear of your disappointment with the quality of the watch you purchased from us.
We acknowledge your frustration in this regard and we apologise for the delay. We have brought this matter to the attention of the relevant Area Manager who has confirmed that the watch will be credited and replaced with a new one.
We were informed that the Area Manager has attempted to contact you, but was regretfully unsuccessful in their attempts. We have subsequently sent you an email in this regard and currently awaiting your response.
Kind regards,
Truworths Online Team