BAD SERVICE

I have a truworths account for almost 2 years now. I've never missed a payment and always paid on time.. I am disabled and bedridden at the moment. My fiance wanted to purchase items on my account at the zevenwacht branch and they said she can't without a letter from me saying that I give her permission to use my account. I wrote the letter and she went back, again she was sent back because the card didn't have my signiture on which they could've told her this the first time she was there. She went to the Promenade branch with letter with card signed and again she couldn't use my account. They gave her a form that I must complete giving her permission. This past weekend my fiance went back to the Zevenwacht branch with the form and yet again they didn't help her. This time they said that the form is only when the account holder lives far or not in tge same household according to the person that was supervising the store on Sunday (26-11-2023). I also would like to add that I have a Identity account as well and the staff there helped my fiance. I didn't have any problems with them. I'm not happy with the service I received from TRUWORTHS and I am thinking of closing my account with them. Feel free to contact me should there be any questions.