Bad service

I am very angry at your legal department. I made a payment on my YDE account in April, only to find out it was handed over to MBD. I called your legal department and spoke to bliquees who she told me that I do not need to send anything you people with pick it up. A month later I got calls from MBD and called your offices again, I spoke to Yolande mahuza whom she requested a send a POP and I did just that, after weeks I email her asking for feedback as I have been getting calls from MBD & she never responded. Again I called in & spoke to fouzia wagge and I requested to speak to a manager & she said they do not have one so instead she mailed the lady that is busy with missing payments who is Nwabisa mtintelwa, the lady sent me an email to send them the POP which I did for the 2nd time and when I do a follow up she doesn't respond either. It is September already and the money has not been transferred to MBD & I keep getting calls to pay. This is so frustrating I cannot even apply for anything coz I'm still listed on MDB & this is not good for my profile. I am very disappointed in your service.