LR
Leonora R

1 reviews | Active since Jan 2019

11 Mar 2019, 12:40

BAD SERVICE CANAL WALK TRUWORTHS

I recently went to Truworths in Canal Walk which i love by the way as the store is quite big and wider variety then close to where im located. However quite dissapointed in the service i received at Truworths cosmetics section. i was buying make up from revlon and was sent someone who does not even know the products or how to assist with what i needed. i ended up getting something that did not agree with my skin and not the correct colour either. to top it off service at the till where the lady clearly does not have time for my issues, i had a discount voucher and she was irritated because another customer wanted her attention. Im quite DISSAPOINTED with the BAD SERVICE. i also want my make up returned which i paid for and cannot use.

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Replies (2)
Truworths
Truworths's reply15 Mar 2019, 12:35
Official
We acknowledge receipt of your review and appreciate you getting in touch with us. 

We will investigate your concerns raised and will provide you with feedback soon. 

Kind regards,
Truworths Online Team 
Truworths
Truworths's reply18 Mar 2019, 14:05
Official
 
Thank you for raising your concerns. 

At Truworths, customer service excellence is of primary importance to us and we thank you for informing us of your recent experience and affording us the opportunity to respond. 

Our consultants are trained to professionally and efficiently assist our customers at all times. We have therefore escalated this matter to the relevant management of the store in question as a matter of urgency, to investigate and attend to. 

We confirm that you have been contacted by the Store Manager of the respective store, in order to further discuss this matter as well as convey our sincerest apologies to you for the manner in which felt you were attended to during your visit to our store. 

We truly regret your experience; however trust that we have adequately attended to this matter for you. Should you require assistance with any other matter of concern, please feel free to contact us directly on *** or e-mail at ***

Sincerely yours, 

Truworths Online Team