Bad service

My son opened an account via internet He received a message that account was approved countless messages thereafter I went with him and Southgate branch said we have to go to the London shop next door to activate it He gave his ID which had come lose My word this supervisor was so rude no business etiquette loudly and rudely said oh no I'm sorry this is not acceptable all was there I explained and showed her a photo of long ques at home affairs He is in the process of getting a new ID but she was so rude I won't even accept a temporary ID well I will not let him go back there He successfully opened an account at Total sports with the same ID I might be one in million customers they lost but I will encourage my whole family not to go to Truworths and the rudeness of the staff member added fuel..