Bad service

this is the email I sent to Truworths for further assistance. unfortunately, no one rep**** on the email instead they rejected my concern.

On 15 August 2024, around 16h50PM I went to Identity Rustenburg mall to check something to wear at the funeral and other important things. I saw a beautiful black coat on sale with affordable price of R460. Unfortunately, when they scan the coat the billing price was now R899 which is the original price of the coat. And consumer protection act,68 of 2008 states that consumer may not be charged more than the displayed price for goods or service. I waited about an hour waiting for them to resolve the problem, with no luck. The store was unable to comply with the act mentioned above pay. I then left the store without any assistance. I have enclosed copies of records (photos). On the 16th of August I went back to the store with the hope that the matter is being escalated to the manager, since she was not on duty on the 15th of August 2024. Regrettably, the manager by the name of Tumisang showed no interest and failed to assist me, instead the poor lady (Lizzy) was left assist me and to take all responsibility, as she was the one who made a mistake of putting wrong price tag on the Jacket. She had no proper guidance from management on how to handle the matter she then requested we opt for Lay-buy, and she’ll pay the remaining balance from her own pocket, and Tumisang said nothing about that solution, Putting myself on Lizzy’s shoes and what she went through, I regret to inform you that if the money is coming from Lizz’s salary then I cancel the Lay-buy, as no one is not taking ownership of the issue at hand. As a client I know nothing about your employee\employer in house policies with regards to matters of this nature, Lizzy is there to be able to provide for her family, and I have no intensions of putting her job nor her salary in jeopardy. Poor management skills were displayed and resulted in me being confused as a client. I believe mistakes happens everywhere, but no one should pay for them by losing their jobs.