Bad service at Limpopo mall truworths

I went truworths polokwane at Limpopo mall, a very bad service there especially if you bought an item that is not from their store. I bought a trouser at middleburg truworths because only to find that the trouser doesn’t fit me. I went to polokwane truworths ( Limpopo mall) the manager ( dark skinned lady) gave excuses until they told me that I must take the trouser back to middleburg imagine because they can’t help me.