BAD SERVICE AT CLINIQUE COSMETICS COUNTER

Good afternoon,

I refer to the above store in the Garden Route Mall in George. I always purchased my Clinique products at this particular store. Today I went to the store to purchase again. I noticed that there is a new lady at the cosmetics counter who is supposed to assist clients. As I was searching for my specific products to purchase, she was having a chat with a co-worker. She saw me struggling to find what I was looking for but ignored me.

After I looked at her for the 3rd time she managed to come and ask what it is that I need.

I asked for Clinique Anti-Blemish Gel wash and moisturiser, she just looked at the counter where the Clinique products are, and said it is out of stock. Now I have to go the another store to purchase my products.

She didn’t look in the drawer below the counter (where they usually keep extra products to purchase) or went to out by the manager if they have the products in stock.

It is shocking how unhelpful cosmetic counter staff is, but didn’t expect this from Truworths as I always shop there and always had a pleasant experience.

I hope you will give the staff proper training in client care or appoint staff who has some experience in client care.