1 reviews | Active since Oct 2011
Bad service and unhappy client
I have been a good and valued client to date however I have experienced bad service recently and I am so unhappy that I plan to pay my account up and close the account. Why even mention that as I am just one of the million of clients of Truworths and they don't care about retaining clients. Service is not important anymore. I under paid my account as i was not aware the installment has increased as i did not receive my post. Thereafter i rec no sms or phone call, all of sudden got an email saying that my account is overdue and is will be handed over. I made payment for the difference as soon as it was brought to my attention however the next day i went to the store to make a purchase and was told i need to make payment before purchasing. Even after me telling the cashier that i had made payment already she still insisted. She did not even take the courtesy of referring this to her line manager and just refused to help. I was so annoyed and left the goods and she was so unhelpful. You should sent early notifications to clients about short payments before it is handed over as not all clients short pay deliberately. BAD SERVICE LEVEL!!!
Thank you for your post.
Following our telephonic conversation, you informed us that the account mentioned in your post does not belong to you. Whilst we do not ordinarily discuss matters pertaining to an account with anyone other than the account holder we believe that our response does not contain any confidential information.
Upon reviewing the account we established that the mentioned payment was made via Electronic Fund Transfer (EFT). Payments made using this method ordinarily only reflect after 3-5 working days. We believe that on the day of your visit to our store the payment did not reflect therefore you were correctly informed by the store that a purchase could not be authorized.
This being said, we acknowledge that the store could have handled the matter in a more professional manner and we have therefore brought your concerns to the attention of the relevant store manager to address.
We trust that the attention afforded to your query has re-assured you and the account holder of your importance to us and hope that the decision to close the account will be reconsidered.
Kind regards,
Lynn
Thank you for your post.
Following our telephonic conversation, you informed us that the account mentioned in your post does not belong to you. Whilst we do not ordinarily discuss matters pertaining to an account with anyone other than the account holder we believe that our response does not contain any confidential information.
Upon reviewing the account we established that the mentioned payment was made via Electronic Fund Transfer (EFT). Payments made using this method ordinarily only reflect after 3-5 working days. We believe that on the day of your visit to our store the payment did not reflect therefore you were correctly informed by the store that a purchase could not be authorized.
This being said, we acknowledge that the store could have handled the matter in a more professional manner and we have therefore brought your concerns to the attention of the relevant store manager to address.
We trust that the attention afforded to your query has re-assured you and the account holder of your importance to us and hope that the decision to close the account will be reconsidered.
Kind regards,
Lynn