Bad service and support

Subject: Urgent Complaint Regarding Account Issues - Account Number: ***

Dear Sir/Madam,

I am writing to express my deep disappointment and frustration regarding the handling of my account with Foschini Retail Group - Pages / Exact. Despite my continuous efforts to rectify the issues, I have encountered various problems that remain unresolved, causing significant distress and hindering my financial well-being.

Firstly, I would like to highlight that I have made consistent payments towards my account, as evidenced by the attached payment records. However, these payments are not reflecting accurately on my account statement. This discrepancy has led to an adverse finding on my credit report, which is adversely impacting my creditworthiness.

Furthermore, I have repeatedly requested a settlement letter from Foschini Retail Group through a third party, but I have not received any response or documentation in this regard. This lack of communication and failure to provide the requested settlement letter have further aggravated the situation, leaving me without a clear understanding of the outstanding balance on my account.

I find it deeply concerning that while Experian shows my account as closed and the debt written off, other credit platforms still reflect an outstanding balance. This inconsistency in the information provided by different credit platforms has only added to my confusion and frustration.

Despite my numerous emails to Foschini Retail Group, I have not received any meaningful assistance or resolution. This lack of responsiveness has left me feeling unheard and neglected, exacerbating the adverse impact on my credit standing.

Given the circumstances, I urgently request your immediate attention to this matter and the prompt resolution of the following issues:

Rectification of payment discrepancies: Please ensure that all payments made towards my account are accurately reflected to avoid any further adverse impact on my credit report.

Issuance of a settlement letter: I require a comprehensive settlement letter that includes the accurate outstanding balance, removal of interest charges, and a clear indication of the final settlement amount required to close the account.

It is my sincere hope that you will address these concerns promptly and provide me with a satisfactory resolution. I believe that it is only fair to expect a level of service that aligns with the reputation and standing of Foschini Retail Group.

I kindly request that you acknowledge receipt of this letter and provide me with a written response within [state a reasonable time frame] outlining the actions taken to address my concerns and the proposed steps towards resolving these issues.

Failure to resolve these matters satisfactorily may result in further escalation of this complaint to relevant regulatory authorities and consumer protection organizations.

I trust that you will treat this matter with the urgency it deserves and take the necessary steps to rectify the issues outlined above. I look forward to a swift and satisfactory resolution to restore my faith in Foschini Retail Group.

Yours faithfully,