1 reviews | Active since Mar 2011
Bad Service and *********** stuff
Can I be called by someone that knows what they are doing as I was just on a call with Masibulele Mgodini for 9 minutes at 08:11:56 on 06 April 2018. my first question to her was why do i need to punch in my ID number before getting through to her if she will also request my id number and the poor lady was completely lost what I was talking about. Secondly I asked her what is the status on my account and she said it was up to date.Following to that question was why have i received an text message stating my account is over due. She got more confused and placed me on hold forever. Please have the right agents taking calls.
I have made a payment on the 01st March 2018 at Nicol way earth-child.
I just need to know the status on my account as I have received an text meassage stating that my account is over due.
Thank you for your post and for the opportunity to clarify this matter for you.
We regret that you are not pleased with the manner in which you felt your query was attended to during the mentioned call, which we have in the interim listened to. Further to this, we confirm that consultants are required to verify customer’s details, in order to confirm that they are in fact speaking to the actual account holder.
According to our records, your account reflected in arrears as your payment due by 02 February 2018, was not paid. For this reason, you were contacted with regards to the status of your account at the time. We are however pleased to confirm that your account has since been brought up to date once again and we thank you for your payment.
We trust that this response has adequately clarified this matter for you. Should you however have any further enquiries, please feel free to contact us on *** or via email on *** .
Kind regards,
Truworths Online Team
Thank you for your post and for the opportunity to clarify this matter for you.
We regret that you are not pleased with the manner in which you felt your query was attended to during the mentioned call, which we have in the interim listened to. Further to this, we confirm that consultants are required to verify customer’s details, in order to confirm that they are in fact speaking to the actual account holder.
According to our records, your account reflected in arrears as your payment due by 02 February 2018, was not paid. For this reason, you were contacted with regards to the status of your account at the time. We are however pleased to confirm that your account has since been brought up to date once again and we thank you for your payment.
We trust that this response has adequately clarified this matter for you. Should you however have any further enquiries, please feel free to contact us on *** or via email on *** .
Kind regards,
Truworths Online Team