1 reviews | Active since Oct 2015
Bad service and damage goods
Dear Madam/Sir <br> <br> I am not happy with service I received from the Truworths Vaal mall branch, I purchased my phone late last year and had to take it for repair early this year. The phone took ages to come back , the consultant said that it was delivered to the wrong branch. Eventually the phone come back after so much trouble trying to find out where the phone was, I received the phone with the box opened and with even more damages, so i decided to take it back to the shop the next day after receiving it. The consultant who was assisting me fail to indicate to MTN that I received the phone damaged and not fixed . He even imp**** that I damaged the phone. I feel like the consultant was negligent in taking care of my phone and it probably got damaged in the branches store room.<br> MTN contacted me and quoted me for a phone I never damage. Please help me to receive my phone back fix without any damages .<br> Kind regards<br> Mrs Ramokgopa
We acknowledge your frustration in this regard and therefore immediately contacted the Area Manager of the store in question.
We were informed that following his investigation it was established that the consultant did not follow the correct procedure, as all handsets returned from repairs need to be checked in store, in the presence of the customer, as to ensure that the repair had been done.
Following our initial telephonic conversation, the manager of the relevant store has attempted to contact you to provide you with feedback in this regard. He was regretfully unsuccessful in his attempts.
We can confirm that a credit for the handset has been approved and kindly request that you visit the relevant store at your earliest convenience.
We wish to take this opportunity to sincerely apologize to you for the inconvenience and frustration experienced as a result this matter, but we trust that you are satisfied with the outcome to your query.
Kind regards,
Lynn
We acknowledge your frustration in this regard and therefore immediately contacted the Area Manager of the store in question.
We were informed that following his investigation it was established that the consultant did not follow the correct procedure, as all handsets returned from repairs need to be checked in store, in the presence of the customer, as to ensure that the repair had been done.
Following our initial telephonic conversation, the manager of the relevant store has attempted to contact you to provide you with feedback in this regard. He was regretfully unsuccessful in his attempts.
We can confirm that a credit for the handset has been approved and kindly request that you visit the relevant store at your earliest convenience.
We wish to take this opportunity to sincerely apologize to you for the inconvenience and frustration experienced as a result this matter, but we trust that you are satisfied with the outcome to your query.
Kind regards,
Lynn