1 reviews | Active since Jan 2017
Bad service and attitude
<p>I went to open a new account after receiving an sms that i qualify for a R1000 voucher after opening an account.</p> <p> </p> <p>After i had opened the account , i was then informed that i do not qualify for the voucher because i was suppose to respond to the sms received. However the sms in mention does not mention that you only qualify for the voucher if you respond back to the sms.</p> <p> </p> <p>Im utterly disgusted by the way Truworths operate and i need my compensation voucher immidiatley.</p> <p> </p> <p>Regards,</p> <p>Hernemia | ********** 356</p>
Thank you for your post.
We acknowledge your frustration in this regard and therefore conducted an investigation into your concerns raised.
We established that an SMS was sent to you as part of our new accounts promotion, of which the requirement was for you to respond with specific information as stipulated in the SMS. As no in-store promotion was available at the time your application was received, no vouchers were regrettably allocated for your account.
We confirm that our consultant has contacted you to discuss your concerns and has apologized for the manner in which your query was handled when you enquired with our store and Call Centre.
We are pleased that we were subsequently able to successfully resolve this matter for you and sincerely apologize for the inconvenience caused.
Kind regards,
Truworths Online Team
Thank you for your post.
We acknowledge your frustration in this regard and therefore conducted an investigation into your concerns raised.
We established that an SMS was sent to you as part of our new accounts promotion, of which the requirement was for you to respond with specific information as stipulated in the SMS. As no in-store promotion was available at the time your application was received, no vouchers were regrettably allocated for your account.
We confirm that our consultant has contacted you to discuss your concerns and has apologized for the manner in which your query was handled when you enquired with our store and Call Centre.
We are pleased that we were subsequently able to successfully resolve this matter for you and sincerely apologize for the inconvenience caused.
Kind regards,
Truworths Online Team