Bad service Amajuba mall Truworths

I 'm sooo upset, the bad service i got in Truworths-Amajuba Mall which is located in Newcastle. I bought items online, then i received a sms from Amajuba mall that i had to come and collect my order. Fine i requested a time off from work and drove approximately 60km to the mall. On my arrival i showed them the sms and waited 30 minutes to be told it was the mistake. Good people they should have sent a sms stating please ignore the previous message instead of wasting my time and petrol . Worse That lady Noma didn't see anything wrong on this . Can you please train your staff on customer services and how to do their work properly please