TM
Theolene M
1 reviews | Active since Oct 2019
09 Oct 2019, 22:46
Bad service
I bought Estee lauder foundation and a toner today at truworths highveld mall, because they have a promotion when you purchase 2 items you get a free gift bag. But the attitudes of the ladies working the stinks. I asked to be tested before I purchased but they refused, It's expensive and I need to be entirely happy before I purchase it. My friend suggested we go to Edgar's because their service is better. I should have because now I just feel like returning the items I bought.
Helpful (0)
Replies (2)0
Replies (2)
Truworths's replyOfficial
10 Oct 2019, 08:42We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply10 Oct 2019, 08:42
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
10 Oct 2019, 16:07Thank you for your post.
At Truworths, we strive to provide an effortless shopping experience at all times, where customers are assisted by efficient and enthusiastic consultants. Thus, we were concerned to hear of your experience and immediately escalated this to the Store Manager.
We have subsequently liaised with management at the relevant store, and we are pleased to confirm that you will be returning to the store to be assisted and that this matter will be acceptably resolved for you. Please note that the relevant consultant will be addressed internally.
We once again wish to apologise for any frustration caused and look forward to seeing you in our stores again soon!
Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on ***.
Sincere apologies, Truworths Online Team
At Truworths, we strive to provide an effortless shopping experience at all times, where customers are assisted by efficient and enthusiastic consultants. Thus, we were concerned to hear of your experience and immediately escalated this to the Store Manager.
We have subsequently liaised with management at the relevant store, and we are pleased to confirm that you will be returning to the store to be assisted and that this matter will be acceptably resolved for you. Please note that the relevant consultant will be addressed internally.
We once again wish to apologise for any frustration caused and look forward to seeing you in our stores again soon!
Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on ***.
Sincere apologies, Truworths Online Team
Truworths's reply10 Oct 2019, 16:07
Official
Thank you for your post.
At Truworths, we strive to provide an effortless shopping experience at all times, where customers are assisted by efficient and enthusiastic consultants. Thus, we were concerned to hear of your experience and immediately escalated this to the Store Manager.
We have subsequently liaised with management at the relevant store, and we are pleased to confirm that you will be returning to the store to be assisted and that this matter will be acceptably resolved for you. Please note that the relevant consultant will be addressed internally.
We once again wish to apologise for any frustration caused and look forward to seeing you in our stores again soon!
Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on ***.
Sincere apologies, Truworths Online Team
At Truworths, we strive to provide an effortless shopping experience at all times, where customers are assisted by efficient and enthusiastic consultants. Thus, we were concerned to hear of your experience and immediately escalated this to the Store Manager.
We have subsequently liaised with management at the relevant store, and we are pleased to confirm that you will be returning to the store to be assisted and that this matter will be acceptably resolved for you. Please note that the relevant consultant will be addressed internally.
We once again wish to apologise for any frustration caused and look forward to seeing you in our stores again soon!
Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on ***.
Sincere apologies, Truworths Online Team