1 reviews | Active since Apr 2015
Bad Service
I received Bad service at Truworths Workshop,am unhappy the way I was treated at Truworths when I was making a purchase of Airtime. Caisher was not even acknowledgeing my presence I paid my shoes on account then request for Airtime which I was buying cash. I was given an a slip without airtime I went back to Caisher and she made me wait for more 5min Because she wanted to cash up first. She gave me a correct slip only to find that she sold data bundles instead of airtime, Caisher was unprofessional and didn't pay attention to her job, she said she doesn't mind paying for Airtime and gave me attitude. I felt disrespect by Caisher.All I wanted was for her to acknowledge her mistake and apologise. But she kept on saying she will pay the airtime. And she didn't want to apologise up until her senior told her so. It felt like she was doing me a favour by apologiseing for her negligence. I don't wish for that kind of service ever again for the staff.
Thank you for post and for allowing us the opportunity to respond.
Providing our customers with service of international standards is part of our company culture, and we are therefore saddened to hear about the service you received from our store. Your experience is not the level of service that we aim for.
We have discussed your experience with the relevant store manager. She too was shocked to hear of this and have advised us that she will address this matter with the store consultant mentioned in your post. We believe that the store manager has made various attempts to contact you in this regard, but have been unsuccessful in her efforts. We have further sent emails and have received no response.
Please contact us on *** or via email on *** in order for us to further attend to your query.
Sincere apologies,
Lynn
Thank you for post and for allowing us the opportunity to respond.
Providing our customers with service of international standards is part of our company culture, and we are therefore saddened to hear about the service you received from our store. Your experience is not the level of service that we aim for.
We have discussed your experience with the relevant store manager. She too was shocked to hear of this and have advised us that she will address this matter with the store consultant mentioned in your post. We believe that the store manager has made various attempts to contact you in this regard, but have been unsuccessful in her efforts. We have further sent emails and have received no response.
Please contact us on *** or via email on *** in order for us to further attend to your query.
Sincere apologies,
Lynn