1 reviews | Active since Mar 2015
bad service
Laid a complain on hellopeter and truworths rep****, they also gave me a name and email address I rep**** on Monday received an acknowledgment of email but no reply until now. Bad service once again from Truworths. And all I want is my name removed from ITC, according to law it was supposed to be removed by last year May.I was told by charmaine It takes 2 years too remove my name, Aug 2015 it will be 2 years but last year May there was a promo/act that said if your account is paid in full and listed on default by law the service providers need to remove the status, but did Truworths do it hell NO, beginning of the year I requested my ITC report guess what, Truworths is listed as a default with an outstanding amount. BAD SERVICE.
Thank you for post.
At Truworths, we pride ourselves on providing world-class customer service of international standards and therefore, apologize for the delay in our response your email sent.
We have liaised with our Legal Department and we can confirm that the default listing held at the bureau has been removed as per the amnesty. However the payment profile, which is a true reflection of how the account had been managed, cannot be removed.
Please be advised that ITC updates are done on a monthly basis. However, as mandated by the National Credit Act (NCA), your Truworths Payment Profile will remain on your record for 24 months from the date that the outstanding balance on your account was settled.
We acknowledge that the incorrect date had been listed in our previous post, indicating the paid up date as August 2014 and wish to confirm that the correct date is in fact August 2013.
Kind regards,
Lynn
Thank you for post.
At Truworths, we pride ourselves on providing world-class customer service of international standards and therefore, apologize for the delay in our response your email sent.
We have liaised with our Legal Department and we can confirm that the default listing held at the bureau has been removed as per the amnesty. However the payment profile, which is a true reflection of how the account had been managed, cannot be removed.
Please be advised that ITC updates are done on a monthly basis. However, as mandated by the National Credit Act (NCA), your Truworths Payment Profile will remain on your record for 24 months from the date that the outstanding balance on your account was settled.
We acknowledge that the incorrect date had been listed in our previous post, indicating the paid up date as August 2014 and wish to confirm that the correct date is in fact August 2013.
Kind regards,
Lynn