Bad Service

Good day My wife normally shops at Truworths. She received a voucher on their rewards system. She intended to use the voucher but was hospitalised. The voucher expired in this timeframe. She called the " Call Centre " and they advised to go into the store and explain her situation. She did just that. They asked her for proof and she showed them her app showing the medical expenses and patient. They then asked her to email it and she decided not to. She asked for the Manager and she saw the manager, when called upon, continue with some paperwork and ignoring her. She then called the " Call Centre " once again and they advised it is ridiculous to have such detail emailed and it was not their policy. She was so disappointed with the service that she asked to close her account. The shop assistant said no problem please give us your details and we will do so immediately. Then the manager casually strolls by and asks if all sorted and she said NO. he did not show much interest in assisting to resolve the problem. This was at the CRESTA STORE in JOHANNESBURG. Date of service 08 March 2022