1 reviews | Active since Feb 2021
BAD SERVICE
I have a Truworths account that is well maintained or rather has been, due to Truworths not debiting my account at all and not even notifying me to the emergency contact listed on my profile. I have notified Truworths that I do not have a cell phone many months ago, hence no access to my email on a regular basis. However i still made it my duty to go and check, no emails advising me that of the unsuccessful debit order. I have been on debit order for as long as I can remember and all of a sudden they decide not to debit my account and tarnish my credit score! This unsuccessful debit order was brought to my attention by a sales person upon me purchasing an item that I had to return seeing that Truworths have not debited my account. After reaching out to Truworths, sending emails from my work PC, still they do not provide timeous feedback or call me back as I have been requesting since a week ago, when I first found out about this unsuccessful debit. I am appalled by their service and lack of know how and now I am to suffer due to their negligence. I will hand this matter over to my attorneys.
So seeing that you mentioned now that all accounts are now on Debi check, why was I never informed hereof?
You make changes on my account without my knowledge, also when I spoke to an agent when my July 2021 debit order was unsuccessful, why did he not advise me of this? instead he debited me for the arrears and current instalment. On that day when I spoke to that agent he confirm with me still that my debit order is for the 28th Monthly. Now you want to talk about Debi Check and charge me with interest as per my account statement.
I have now advised my lawyers to proceed further with this matter.
I got your email earlier, and you advised that you have tried calling me, with no success. This is exactly the pathetic service I'm talking about because I told you people that I do not have cellphone, but in my numerous requests to you, I advised that you can contact me on ***, but no, you guys can read and handle a case for a client properly.
Your company's conduct is questionable and I'm disgusted.
So seeing that you mentioned now that all accounts are now on Debi check, why was I never informed hereof?
You make changes on my account without my knowledge, also when I spoke to an agent when my July 2021 debit order was unsuccessful, why did he not advise me of this? instead he debited me for the arrears and current instalment. On that day when I spoke to that agent he confirm with me still that my debit order is for the 28th Monthly. Now you want to talk about Debi Check and charge me with interest as per my account statement.
I have now advised my lawyers to proceed further with this matter.
I got your email earlier, and you advised that you have tried calling me, with no success. This is exactly the pathetic service I'm talking about because I told you people that I do not have cellphone, but in my numerous requests to you, I advised that you can contact me on ***, but no, you guys can read and handle a case for a client properly.
Your company's conduct is questionable and I'm disgusted.