zM
zoleka M
1 reviews | Active since Feb 2020
07 Feb 2020, 09:20
bad service
Online Truworths is the worst, i am rating it very low as i am still waiting for 2 weeks and heading for 3 weeks and my order is still not delivered. no one in their call center can tell you why. their supervisors and managers are on meetings and there is no one higher that you can speak to. i am very upset and disappointed with their service.
Helpful (0)
Replies (3)0
Replies (3)
Truworths's replyOfficial
10 Feb 2020, 11:41We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply10 Feb 2020, 11:41
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
11 Feb 2020, 09:11 Thank you for bringing your experience with our Online Shopping to our attention.
We completely understand your frustration regarding your experience and wish to convey our sincerest apologies for any inconvenience caused in this regard.
We are working on various ways to increase the stock available to avoid disappointing customers in the future. We would be happy to source the items that you were looking for, using our Fashion delivery system which currently has more styles available.
Please note that due to the backlog at RTT your order is currently with the courier. We regret any frustration and inconveniences caused as a result of this matter and once again we sincerely apologise for your experience.
We tried contacting you to address your concerns but have been regrettably unsuccessful in our attempt.
Yours in service,
Truworths Online team
We completely understand your frustration regarding your experience and wish to convey our sincerest apologies for any inconvenience caused in this regard.
We are working on various ways to increase the stock available to avoid disappointing customers in the future. We would be happy to source the items that you were looking for, using our Fashion delivery system which currently has more styles available.
Please note that due to the backlog at RTT your order is currently with the courier. We regret any frustration and inconveniences caused as a result of this matter and once again we sincerely apologise for your experience.
We tried contacting you to address your concerns but have been regrettably unsuccessful in our attempt.
Yours in service,
Truworths Online team
Truworths's reply11 Feb 2020, 09:11
Official
Thank you for bringing your experience with our Online Shopping to our attention.
We completely understand your frustration regarding your experience and wish to convey our sincerest apologies for any inconvenience caused in this regard.
We are working on various ways to increase the stock available to avoid disappointing customers in the future. We would be happy to source the items that you were looking for, using our Fashion delivery system which currently has more styles available.
Please note that due to the backlog at RTT your order is currently with the courier. We regret any frustration and inconveniences caused as a result of this matter and once again we sincerely apologise for your experience.
We tried contacting you to address your concerns but have been regrettably unsuccessful in our attempt.
Yours in service,
Truworths Online team
We completely understand your frustration regarding your experience and wish to convey our sincerest apologies for any inconvenience caused in this regard.
We are working on various ways to increase the stock available to avoid disappointing customers in the future. We would be happy to source the items that you were looking for, using our Fashion delivery system which currently has more styles available.
Please note that due to the backlog at RTT your order is currently with the courier. We regret any frustration and inconveniences caused as a result of this matter and once again we sincerely apologise for your experience.
We tried contacting you to address your concerns but have been regrettably unsuccessful in our attempt.
Yours in service,
Truworths Online team
zM
zoleka M's updateReviewer Update
13 Feb 2020, 14:53I am still waiting and i was just now told that my order is still with the courier company, after been told that it was going to be delivered today 13/02/2020. i am so irritated, this is now going for the 4th week now. this is the worst service in history. and please do not reply with an apology that has no action. i want my order.
zM
zoleka M's update13 Feb 2020, 14:53
Reviewer Update
I am still waiting and i was just now told that my order is still with the courier company, after been told that it was going to be delivered today 13/02/2020. i am so irritated, this is now going for the 4th week now. this is the worst service in history. and please do not reply with an apology that has no action. i want my order.