Bad service

I lost my truworths store card and I reported to the store.They called the head office to block the card and they did. I went again to the store to make a purchase but they could not foid my account, they caiied the head office to assist,which is I understood.The following month I wet to the store to pay my premium, I had to wait again for the to call as they cannot locate my account but they do send me the smses to make a payment. This month again, I was making a payment same story, they were still calling the call centre for them to assist with my payment. This is very irritating and frustrating for me. Why can't they activate my account just like other store did. I asked the consultant at truworths if that will be the case whenever I hv to make a payment and she said. yes. Truworths service is pathetic especially their call centre. I can't wait to finish my outstanding debt so that I can close the account permanently